Re: [itsm] [itsm-announce] Release Note OTRS::ITSM 1.3.2 (Whitehaven Beach)
Hi all after upgrade to 1.3.2 from the Package Manager front end, every time I want to assign a new owner o close a ticket, I always get the same message " A message should have a body". Of course, there is always a message into the body field..... I'd restart apache2, delete /opt/otrs/var/tmp, clear my browser cache...... but with no effect, I still get the message...... Thanks On Lunes 19 Octubre 2009 09:41:06 Hauke Böttcher wrote:
Dear Community Members,
+++++++++++++++++++++++++ RELEASE NOTE ++++++++++++++++++++++++
Release: OTRS::ITSM 1.3.2 Status: stable Code Name: Whitehaven Beach, Australia Required Framework: OTRS 2.4.5 Code Name: Aitutaki Beach, Cook Island
OTRS::ITSM is the world's leading open-source ITIL-compliant IT Service Management solution. It is built on the solid fundament of 70,000 productive OTRS installations which is available in 27 languages.
All known features from OTRS continue to be available in OTRS::ITSM. Using the OTRS package manager you can easily expand your existing Service Desk solution OTRS to a powerful IT Service Management Suite by installing additional ITIL processes:
* Incident Management * Problem Management * Configuration Management incl. CMDB/CMS * Service Level Management
JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT' =================================================
Change Management, the next ITIL process to be implemented in the OTRS::ITSM standard is planned to be realized Jan 31 2010. The functional specification has already been finished, a mile- stone plan is fixed. The Change Management 1.0.0 module will be given to investors only until the funding covers the 50% which has to be provided by investors/user organizations. If your company is interested in joining the initiative and get the Change Management right from the start please contact us: ready-for-take-off at otrs.com
There are 57,500 EUR left to be covered until the Change Management 1.0.0 will be provided to the public. It will be published under the AGPL and for sure remain free of any license fees.
Join in and get ready for take-off!
ENHANCEMENTS: ============
* Added french translation, thanks to Olivier Sallou! * Added Chinese Simple translation, thanks to Never Min!
BUG FIXES: ==========
* Bug# 4195 - Imports with a leading 0 in a field was not possible. Config item with fields starting with the number 0 could neither be displayed nor imported and exported. [ http://bugs.otrs.org/show_bug.cgi?id=4195 ]
* Bug# 4382 - Memory leak in OTRS::ITSM modules. Under some circumstances OTRS::ITSM used too much memory over time. [ http://bugs.otrs.org/show_bug.cgi?id=4382 ]
* Bug# 4376 - There were defect back-links on Configuration Item linkpage. [ http://bugs.otrs.org/show_bug.cgi?id=4376 ]
* Bug# 3813 - When linking services to Configuration Items only the shortname was shown. [ http://bugs.otrs.org/show_bug.cgi?id=3813 ]
DOWNLOAD: =========
* http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/itsm/packages13/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is Available at http://otrs.org/download/
MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: =======================================
8777e872e93ff8bdfb3364ff63cc2a2a http://ftp.otrs.org/pub/otrs/itsm/packages13/GeneralCatalog-1.3.2.opm 5e1f0396e0c6dbc2558067f9303f1e71 http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMConfigurationManagement-1. 3.2.opm 5e6cfced0b41781614bb1616fa04f8f3 http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMCore-1.3.2.opm f961f6a5f084eae4ddb569863d6d30a4 http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMIncidentProblemManagement- 1.3.2.opm ab2766871dcfcb3ad4357001744730d2 http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMServiceLevelManagement-1.3 .2.opm b965e3522b7e3d0d89ab3f20d4d4eaee http://ftp.otrs.org/pub/otrs/itsm/packages13/ImportExport-1.3.2.opm
INSTALLATION: =============
Installation guide: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.3.ITSM
Previous OTRS::ITSM 1.2 installation guide: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM
If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 1.3:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=30 0
If you have OTRS::ITSM 1.2 installed, you first need to upgrade your OTRS Framework to OTRS 2.4. After that you can follow the steps in section 2 of this document (Installation OTRS::ITSM 1.3). For more information follow this link:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=345
FEEDBACK & BUG REPORTING: ========================= Although OTRS::ITSM 1.3.2 has been tested before, we appreciate Your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org].
MEET US: ======== CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009!
CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010!
--
((enjoy))
Hauke Jan Böttcher Director Sales & Marketing
OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland
T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: http://www.otrs.com/
Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer
ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Hi, did you check this?
Required Framework: OTRS 2.4.5
Then it should work. OTRS::ITSM 1.3.2 contains some important bugfixes that require the latest OTRS 2.4.5 release. Best regards, Udo magicboiz wrote:
Hi all
after upgrade to 1.3.2 from the Package Manager front end, every time I want to assign a new owner o close a ticket, I always get the same message " A message should have a body". Of course, there is always a message into the body field.....
I'd restart apache2, delete /opt/otrs/var/tmp, clear my browser cache...... but with no effect, I still get the message......
Thanks
On Lunes 19 Octubre 2009 09:41:06 Hauke Böttcher wrote:
Dear Community Members,
+++++++++++++++++++++++++ RELEASE NOTE ++++++++++++++++++++++++
Release: OTRS::ITSM 1.3.2 Status: stable Code Name: Whitehaven Beach, Australia Required Framework: OTRS 2.4.5 Code Name: Aitutaki Beach, Cook Island
OTRS::ITSM is the world's leading open-source ITIL-compliant IT Service Management solution. It is built on the solid fundament of 70,000 productive OTRS installations which is available in 27 languages.
All known features from OTRS continue to be available in OTRS::ITSM. Using the OTRS package manager you can easily expand your existing Service Desk solution OTRS to a powerful IT Service Management Suite by installing additional ITIL processes:
* Incident Management * Problem Management * Configuration Management incl. CMDB/CMS * Service Level Management
JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT' =================================================
Change Management, the next ITIL process to be implemented in the OTRS::ITSM standard is planned to be realized Jan 31 2010. The functional specification has already been finished, a mile- stone plan is fixed. The Change Management 1.0.0 module will be given to investors only until the funding covers the 50% which has to be provided by investors/user organizations. If your company is interested in joining the initiative and get the Change Management right from the start please contact us: ready-for-take-off at otrs.com
There are 57,500 EUR left to be covered until the Change Management 1.0.0 will be provided to the public. It will be published under the AGPL and for sure remain free of any license fees.
Join in and get ready for take-off!
ENHANCEMENTS: ============
* Added french translation, thanks to Olivier Sallou! * Added Chinese Simple translation, thanks to Never Min!
BUG FIXES: ==========
* Bug# 4195 - Imports with a leading 0 in a field was not possible. Config item with fields starting with the number 0 could neither be displayed nor imported and exported. [ http://bugs.otrs.org/show_bug.cgi?id=4195 ]
* Bug# 4382 - Memory leak in OTRS::ITSM modules. Under some circumstances OTRS::ITSM used too much memory over time. [ http://bugs.otrs.org/show_bug.cgi?id=4382 ]
* Bug# 4376 - There were defect back-links on Configuration Item linkpage. [ http://bugs.otrs.org/show_bug.cgi?id=4376 ]
* Bug# 3813 - When linking services to Configuration Items only the shortname was shown. [ http://bugs.otrs.org/show_bug.cgi?id=3813 ]
DOWNLOAD: =========
* http://otrs.org/download/ * http://www.otrs.com/en/download/software/ * ftp://ftp.otrs.org/pub/otrs/itsm/packages13/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is Available at http://otrs.org/download/
MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: =======================================
8777e872e93ff8bdfb3364ff63cc2a2a http://ftp.otrs.org/pub/otrs/itsm/packages13/GeneralCatalog-1.3.2.opm 5e1f0396e0c6dbc2558067f9303f1e71 http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMConfigurationManagement-1. 3.2.opm 5e6cfced0b41781614bb1616fa04f8f3 http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMCore-1.3.2.opm f961f6a5f084eae4ddb569863d6d30a4 http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMIncidentProblemManagement- 1.3.2.opm ab2766871dcfcb3ad4357001744730d2 http://ftp.otrs.org/pub/otrs/itsm/packages13/ITSMServiceLevelManagement-1.3 .2.opm b965e3522b7e3d0d89ab3f20d4d4eaee http://ftp.otrs.org/pub/otrs/itsm/packages13/ImportExport-1.3.2.opm
INSTALLATION: =============
Installation guide: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.3.ITSM
Previous OTRS::ITSM 1.2 installation guide: ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM
If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 1.3:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=30 0
If you have OTRS::ITSM 1.2 installed, you first need to upgrade your OTRS Framework to OTRS 2.4. After that you can follow the steps in section 2 of this document (Installation OTRS::ITSM 1.3). For more information follow this link:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=345
FEEDBACK & BUG REPORTING: ========================= Although OTRS::ITSM 1.3.2 has been tested before, we appreciate Your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org].
MEET US: ======== CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009!
CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA) and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010!
--
((enjoy))
Hauke Jan Böttcher Director Sales & Marketing
OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland
T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: http://www.otrs.com/
Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer
ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
-- Udo Bretz Software Developer OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
participants (2)
-
magicboiz -
Udo Bretz