Hi, Thanks Best regards Eve -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of EXT / CAP GEMINI LEBLANC Bastien Sent: Friday, January 23, 2009 6:14 PM To: OTRS::ITSM User questions and discussions Subject: [itsm] RE : Notification Issue Hi, I think you need to activate the options : Customer Move Notify: Customer State Notify: Customer Owner Notify: In QueueManagement. Regards, -------------------------------------------- Bastien Leblanc   -----Message d'origine----- De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de tanww Envoyé : vendredi 23 janvier 2009 09:36 À : 'OTRS::ITSM User questions and discussions' Objet : [itsm] Notification Issue Hi all,   If that say a engineer add note to a ticket how, can I start the service of addnote notification to admin?   Best Regards Eve _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/

Hi, The version supported by debian are * etch (stable) 2.0.4p01-18: all * etch-m68k 2.0.4p01-17: all * lenny (testing) 2.2.7-2lenny1: all * sid (unstable) 2.3.3-1: all So it depends on your Debian release. If you absolutely want to install OTRS 2.3, and your are not in sid, I think you need to install manually from source (but be aware that you go out of the debian packages) . http://doc.otrs.org/2.3/en/html/x414.html Regards, -------------------------------------------- Bastien Leblanc -----Message d'origine----- De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Madwin Cerezo Envoyé : vendredi 23 janvier 2009 19:07 À : 'OTRS::ITSM User questions and discussions' Objet : [itsm] update OTRS 2.0.4 to OTRS 2.3 Hi there Is there a way i can upgrade the OTRS 2.0.4 to OTRS 2.3 in Debian? I'm really interested in the new features like SLA and the way it arranges clients by company now, I'd appreciate the help Best regards Ing. Madwin Cerezo IT Security Consultant, FCNSA IT Security Solutions, C.A Telf/Fax: +58 (212) 234 2444 Celular: +58 (416) 174 6869 _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/

I run Debian servers in production with 2.2.8 and 2.3.4 with no problems at all. Of course, I did a manual installation. Ciao, d. -----Messaggio originale----- Da: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Per conto di it-news (Josef Lahmer) Inviato: giovedì 29 gennaio 2009 13.51 A: OTRS::ITSM User questions and discussions Oggetto: Re: [itsm] update OTRS 2.0.4 to OTRS 2.3 dear madwin, for me it was not stable to use debian with otrs 2.3. tests did not work and I got apache segement faults! i decided to use a newsetup with centos (setup old otrsversion), restored backup and then upgrade to otrs 2.3 then you can install the itsm packages. Regards, Josy -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Madwin Cerezo Gesendet: Freitag, 23. Januar 2009 19:07 An: 'OTRS::ITSM User questions and discussions' Betreff: [itsm] update OTRS 2.0.4 to OTRS 2.3 Hi there Is there a way i can upgrade the OTRS 2.0.4 to OTRS 2.3 in Debian? I'm really interested in the new features like SLA and the way it arranges clients by company now, I'd appreciate the help Best regards Ing. Madwin Cerezo IT Security Consultant, FCNSA IT Security Solutions, C.A Telf/Fax: +58 (212) 234 2444 Celular: +58 (416) 174 6869 _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/ -------------------------------------------------------------------------------- Ein schöner Buchrücken kann auch entzücken. Die gugler* Bindearten Kollektion ist da. 24 verschiedene und zum Teil außergewöhnliche Bindearten verschaffen Überblick und liefern wertvolle Ideen. Präsentiert in einer edlen, transparenten Acrylbox. Mehr Infos unter: http://www.gugler.at/shop/g-bindearten-kollektion.html gugler* denkt weiter. _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/