Quick question to installation
Hello! We have been testing OTRS::ITSM for quite a while, and now we want to go live. So here are my two questions: Is it possible to install the ITSM modules without a downtime into the running system? Is it possible to uninstall the ITSM components to get back to the standard OTRS? (Certainly everything is backed up) sorry for these stupid questions, but I couldn't find anything in the manual... Thanks in advance, Christoph _____________________________________ SALT Solutions GmbH Christoph Warmuth IT-Service Wörthstr. 15 97082 Würzburg DEUTSCHLAND Fon: +49.931.3573.400 Fax: +49.931.3573.409 Mail: christoph.warmuth@salt-solutions.de www.salt-solutions.de Geschäftsführer: Dr. Bernhard Blüthner, Dieter Heyde, Markus Honold Sitz: Oberpfaffenhofen, AG München, HRB 146081
Hi Christoph,
We have been testing OTRS::ITSM for quite a while, and now we want to go live. So here are my two questions: Is it possible to install the ITSM modules without a downtime into the running system?
There should be no outage. If done properly, and the system does not crash, but they are just computers. :)
Is it possible to uninstall the ITSM components to get back to the standard OTRS?
The DB will remain modifyed, but other than that you can return to normal operations.
(Certainly everything is backed up)
That is always good! -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (2)
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Shawn Beasley -
Warmuth, Christoph