Hi!!! It is possible to export the tickets stored in OTRS an import them into another OTRS. We were using ITSM 1.3, now we install OTRS:ITSM 2.0 in a clean installation, reconfigured queues and improved groups, but now we want to import just some tickets from the previus installation. We know it is possible to use the backup.pl and restore.pl scripts but we just need some tickets, and the scripts restore all the environment. Best regards. Juan Carlos Alarcon, PMP Itil V3 Foundation Certificate ISO 27001 Lead Auditor Cobit Foundation Certificate Colombia