You need to make the relations betwen users and services. on this way when you choose a customer, then you will see the services and SLA's Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com 2009/3/21 Jose Luis Garcia

Hi again,

As a newbie experiencing OTRS I have found myself the solution.

Now a second issue.

I expected that the SLA time would be "stopped" when the ticket is in pending state. But it seems it's not like this.

Is this an option or is just like this?

At least I would like to get a report of SLA time without the pending time. Any tool or SQL query available.

Thank you very much indeed.

JL

2009/3/21 Jose Luis Garcia

Hello everyone,

...

I'm testing the latest ITSM::OTRS package and I'm experiencing the problem in the subject.

When I create a ticket I can not select any SLA or service because de list are always empty, although I have several SLA & service defined.

Anyone else have experienced this problem? Any solution?

Thank you very much

Jose Luis

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