Hi all,
I'm using ITSM 1.0.94 on OTRS 2.2.6 and can't import any CIs:
I'm trying to import just one "computer" (larger amounts won't work either) and get the following errors:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 15 11:58:42 2008
Message: Error occurred. Import impossible!
Traceback (3685): Module: Kernel::Modules::AdminImportExport::Run (v1.18) Line: 1191 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
Syslog says:
Apr 15 11:58:42 bs-otrs-staging OTRS-CGI-10[3685]: [Error][Kernel::System::ImportExport::FormatBackend::CSV::ImportDataGet][Lin e:219]: SourceContent must be a scalar reference Apr 15 11:58:42 bs-otrs-staging OTRS-CGI-10[3685]: [Error][Kernel::Modules::AdminImportExport::Run][Line:1191]: Error occurred. Import impossible!
MySQL doesn't even try to insert anything.
I am wondering about this entry in syslog:
"SourceContent must be a scalar reference"
I haven't had this in 1.0.93 where I got no error at all in OTRS but the syslog entrys:
Apr 14 10:24:18 bs-otrs-staging OTRS-CGI-10[16215]: [Notice][Kernel::Modules::AdminImportExport::Run] 1 items exported not successful. Apr 14 10:24:18 bs-otrs-staging OTRS-CGI-10[16215]: [Notice][Kernel::Modules::AdminImportExport::Run] 0 items exported successful.
After going through the list's archive, I can't tell if I stumbled upon this bug ( http://bugs.otrs.org/show_bug.cgi?id=2725 ) since it doesn't say in which "cases" it ignores the import.
Someone got an idea?
With best regards, Nico
------------------------------------------------------------------- Department of Biosystems ETH Zürich Nico Frobenius IT System Technik Mattenstrasse 26 4058 Basel, Switzerland
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Nico Frobenius