Is it possible to change first response time dynamically?
31 Mar
2008
31 Mar
'08
7:10 a.m.
Hello, I have an SLA such as: if working hours (8:00-17:00) First responce time must be 30 mins else First responce time must be 60 mins. Is it possible to do this? Thanks in advance, Aysel Pamuk
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Aysel Pamuk