Thanks. This isn't a priority item so I think I'll wait until RC1 before exploring further David

-----Original Message----- From: Manuel Hecht [mailto:manuel.hecht@otrs.com] Sent: 04 June 2007 10:20 To: 'OTRS::ITSM User questions and discussions' Subject: AW: [itsm] Linking tickets to services

Hi David

If you create a new ticket, you can select the affected service and the sla.

You can link a service and a config item by using the link mechanism. But a bug (Bug# 1935) in OTRS::ITSM 1.0 beta4 blocks this feature. We will solve this problem up to OTRS::ITSM 1.0 RC1.

Mit freundlichen Grüßen Manuel Hecht

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success!

-----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von David Stebbings Gesendet: Montag, 4. Juni 2007 10:08 An: itsm@otrs.org Betreff: [itsm] Linking tickets to services

Is it possible to link tickets and configuration items to services in order to define the infrastructure used to run certain services?

Thanks, David

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