Sorry, by did´nt find the new button in the command bar. Thanks Antonio On Mon, 22 Oct 2007 12:41:32 -0300 "Antonio Sarmiento " <asarmiento@mi.cl> wrote:

Does anyone know how this info is stored? I install OTRS and ITSM without errors. I am using the win32 installation pack over Windows XP. In chapter 6.6 of the ITSM Book shows CIs recorded, but don´t say how to do that.

Thank Antonio Sarmiento