There should be more info, not just name and state. have you done anything to the configuration or is it a standard install? I would reinstall itsm, making sure all components are installed correctly.
before you do that, You can also check the config. look at this link. http://doc.otrs.org/itsm/1.0/en/html/x617.html
On Thu, 2007-09-13 at 22:24 -0500, Kevin Valleroy wrote:
I am working with ITSM and I am having some trouble. When I create a new config item, I do not have any fields to add the detail for the item. The only information that I can add is the system name and state. If I try to edit it, those are the only fields that I have. Shouldn't there be other information such as networking information or serial number? I am I missing a setting to turn this on?
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Linked to a previous email on datamodel, I wish to extend the link capabilities of ITSM
Namely, I wish to be able to link ConfigItem to a Company , or at least a Customer USers
how to create a new possible Partner in the PossiblePartner subgroup ?
( I have try to modify the ITSMConfigItem.xml file without any results)
Is this describe sowehere else ?
Regards
Philipe
Philippe de LUSSY Tel : 33 (0) 5 49 49 57 70 Chairman - CEO Mobile : 33 (0) 6 20 14 76 04 Email : philippe.delussy@e-qual.fr Fax : 33 (0) 5 49 49 01 16 e-Qual Arobase 2 Avenue du Futuroscope Teleport 1 86360 CHASSENEUIL DU POITOU France
participants (2)
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Philippe de LUSSY
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Robert Kruk