RV: itsm Digest, Vol 29, Issue 12
-----Mensaje original----- De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] En nombre de itsm-request@otrs.org Enviado el: jueves, 29 de octubre de 2009 11:52 a.m. Para: itsm@otrs.org Asunto: itsm Digest, Vol 29, Issue 12
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Today's Topics:
1. Antwort: Using Configuration Elements in Ticket Creation (sven.ehret@comdok.de)
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Message: 1 Date: Thu, 29 Oct 2009 15:51:28 +0100 From: sven.ehret@comdok.de Subject: [itsm] Antwort: Using Configuration Elements in Ticket Creation To: "OTRS::ITSM User questions and discussions" itsm@otrs.org Message-ID: OF00C13B01.3853E549-ONC125765E.00512DD5-C125765E.00519D80@comdok.de Content-Type: text/plain; charset="utf-8"
Hello,
to link configuration items to new tickets, use the ?Link? link in the upper left corner (Screenshot):
There, you can link all kinds of config items (and tickets) to new tickets.
Does that help you? Kind regards
Sven Ehret
Von: "Cristian Marchionni" cristian.marchionni@sistemagroup.it An: itsm@otrs.org Datum: 23.10.2009 11:25 Betreff: [itsm] Using Configuration Elements in Ticket Creation Gesendet von: itsm-bounces@otrs.org
Hi, I?m studying otrs and the itsm addons from various months before making it operative but I didn?t found an explanation or example on how to include the elements of the hardware, computer ecc db in ticket creation. Is there someone that had this need/issue ?
Thanks in advance to all the list for every suggestion,
Bye Cristian Marchionni
Cristian Marchionni
Sistema Nord Srl Support Tecnico cristian.marchionni@sistemagroup.it Tel : +39 721 23604 Fax : +39 721 24609
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