Hello Carlos, Thanks for the answer. We did some additional tests using this as input and we seem to be in our way. Thank you very much. Regards 2013/4/2 Carlos Rodríguez

Hi Alvaro,

Provably I didn't understand correctly why you need the OTRS smart tags there, normally for every Transition Action you get the complete %Ticket Hash (for sure it includes the TicketID) so from my point of view the tags are not even needed.

Please let me know if I get it wrong.

((enjoy))

Carlos Rodríguez

On Apr 2, 2013, at 3:06 PM, Alvaro Cordero wrote:

Hello Guys, I am working on the creation of a module for a new transition action for Process Management and I was wondering if it is possible to use OTRS Tags as a parameter for a transition action for example .

Basically what I am trying to do is to split a Process Ticket into a subproecess so it gets linked as a normal ticket split does.

I am using otrs 3.2.3 on CentOS 6 with ITSM.

Best Regards

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net