moving menu entries out of the admin module

Hi all, Is it possible to move a menu entry out of the admin module? My practical use case is that with OTRS::ITSM I would like agents with rw access to the itsm-service group to be able to encode new services. Currently, they need rw access to the admin group to get access to the "services" menu entry in the admin module. Best regards, Cyrille Bollu **

Hi Cyrille, You could set up a 'mini-admin' with a few small changes to SysConfig. See for more information this youtube video: https://www.youtube.com/watch?v=AdwBKEh79h4 -- Mike On Fri, March 9, 2012 09:35, Cyrille Bollu wrote:
Hi all,
Is it possible to move a menu entry out of the admin module?
My practical use case is that with OTRS::ITSM I would like agents with rw access to the itsm-service group to be able to encode new services.
Currently, they need rw access to the admin group to get access to the "services" menu entry in the admin module.
Best regards,
Cyrille Bollu ** --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Making OTRS even better! Exclusive Feature Add-Ons improve usability of OTRS and extend its functionality: http://j.mp/ndQvZj

Hi Mike, Exactly what I wanted, thanks! Cyrille Le 9/03/2012 15:41, Michiel Beijen a écrit :
Hi Cyrille,
You could set up a 'mini-admin' with a few small changes to SysConfig.
See for more information this youtube video:
https://www.youtube.com/watch?v=AdwBKEh79h4
-- Mike
On Fri, March 9, 2012 09:35, Cyrille Bollu wrote:
Hi all,
Is it possible to move a menu entry out of the admin module?
My practical use case is that with OTRS::ITSM I would like agents with rw access to the itsm-service group to be able to encode new services.
Currently, they need rw access to the admin group to get access to the "services" menu entry in the admin module.
Best regards,
Cyrille Bollu ** --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Michiel Beijen Senior Consultant
OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands
T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com
Making OTRS even better! Exclusive Feature Add-Ons improve usability of OTRS and extend its functionality: http://j.mp/ndQvZj
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
-- *Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be http://www.belnet.be*
participants (2)
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Cyrille Bollu
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Michiel Beijen