Hi, Today i did this test : Go to the Import/Export Tool, Edit the IMPORT/EXPORT Form, and choose "Restric export per search" , to validate the search mechanism. In this case the filter worked ok!....but IF i try to do this on the search tool, failed... Regards, José. -----Mensagem original----- De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de itsm-request@otrs.org Enviada em: segunda-feira, 9 de março de 2009 09:00 Para: itsm@otrs.org Assunto: itsm Digest, Vol 22, Issue 2 Send itsm mailing list submissions to itsm@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request@otrs.org You can reach the person managing the list at itsm-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Re: Config Item Search (Tilman Mayer) ---------------------------------------------------------------------- Message: 1 Date: Mon, 9 Mar 2009 08:38:19 +0100 From: Tilman Mayer Subject: Re: [itsm] Config Item Search To: itsm@otrs.org Message-ID: Content-Type: text/plain; charset=windows-1252 Hi, I always export a template dataset the first time before importing contents to itsm. Then I use this template csv-file for pasting in my contents (ci's). Afterwards I use this file for the import process. In my case this is working quite fine. Regards, Tilman ------------------------------ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of itsm Digest, Vol 22, Issue 2 ***********************************