Hello there,
We're currently configuring notifications for the change processes. We understand that each notification depends on an Event, an Attribute and a Rule. Events are pre-defined and Rules seems to be the chabge states so those are kind of figured out but talking about Attributes, the ones on the examples are the following:
ChangeBuilderID ChangeManagerID ChangeState WorkOrderAgentID WorkOrderState ActionResult
Is there any other attribute available? I didn't find anything at http://doc.otrs.org/itsm/2.0/en/html/ch08.html
Thanks,
Leonardo Certuche ITSM Consultant / COO (57) 301 284 6250 www.itconsultores.com.co Cra. 48A # 16S-08 Aguacatala Medellín, Colombia
Dear Leonardo,
please have a look at this post:
http://blog.otrs.org/2011/02/14/otrs-itsm-change-management-notifications/
Cheers, Nils
On 14.02.2011, at 17:23, Leonardo Certuche wrote:
We're currently configuring notifications for the change processes. We understand that each notification depends on an Event, an Attribute and a Rule. Events are pre-defined and Rules seems to be the chabge states so those are kind of figured out but talking about Attributes, the ones on the examples are the following:
ChangeBuilderID ChangeManagerID ChangeState WorkOrderAgentID WorkOrderState ActionResult
Is there any other attribute available? I didn't find anything at http://doc.otrs.org/itsm/2.0/en/html/ch08.html
— Nils Leideck Senior Consultant
http://webint.cryptonode.de / a Fractal project
Thanks Nils!
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia
On 14 February 2011 14:37, Nils Leideck nils.leideck@leidex.net wrote:
Dear Leonardo,
please have a look at this post:
http://blog.otrs.org/2011/02/14/otrs-itsm-change-management-notifications/
Cheers, Nils
On 14.02.2011, at 17:23, Leonardo Certuche wrote:
We're currently configuring notifications for the change processes. We understand that each notification depends on an Event, an Attribute and a Rule. Events are pre-defined and Rules seems to be the chabge states so those are kind of figured out but talking about Attributes, the ones on the examples are the following:
ChangeBuilderID ChangeManagerID ChangeState WorkOrderAgentID WorkOrderState ActionResult
Is there any other attribute available? I didn't find anything at http://doc.otrs.org/itsm/2.0/en/html/ch08.html
— Nils Leideck Senior Consultant
http://webint.cryptonode.de / a Fractal project
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participants (2)
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Leonardo Certuche
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Nils Leideck