May I suggest you 1. backup your DB (just in case) 2. drop the table you screwed up 3. re-install ITSM Change management module? Regards, Anton. 2010/6/18 Leonardo Certuche

Hi there,

I screwed up my work order state machine :( trying to make changes directly on the change_state_machine table. As a result, I get "The workorder state created is not known!" errors on the admin log and if I click on My Workorders, the following error is shown:

Can't use an undefined value as an ARRAY reference at /opt/otrs//Kernel/Modules/AgentITSMChangeMyWorkOrders.pm line 233.

I uninstalled my ITSMChangeManagement module and then reinstalled it but the error persisted, could anyone please advise what to do to solve it?

Thanks!

-- Leonardo Certuche www.itconsultores.com.co

-- Leonardo Certuche 301 284 6250 leonardo.certuche@itconsultores.com.co www.itconsultores.com.co Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

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