-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello, There's a feature stated for OTRS::ITSM 1.1 which says: "each object like Service/SLA, Location, CI, Linkobject now creates an own group, so the agents rights can be assigned more granulary." As I understand it, each ITSM-specific item (e.g., services) will generate an OTRS group which I can then use to assign permissions for specific users, am I wrong? It doesn't seem right, at least for CIs, but then it'd be nice to have per-service service managers. Jose -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAklpRAcACgkQUWAsjQBcO4JffACcD6axm2P6F1S6jbr2ny8XU/oL yKUAnR70jMIGzycLCdmOyyuIpxeUjyJL =8nKZ -----END PGP SIGNATURE-----