Dynamic Fields for ITSM change management
hi The current version of change management supports free text fields and these fields only support dropdown function. I was wondering is it possible to have textarea or checkbox for changes like we have for tickets (dynamic fields).
Hi, this is currently not possible, but it is planned for a future version of OTRS ITSM (could take some time)... Best regards, Udo On 09.07.2013 17:53, Asma Ali wrote:
hi The current version of change management supports free text fields and these fields only support dropdown function. I was wondering is it possible to have textarea or checkbox for changes like we have for tickets (dynamic fields).
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Hi,
Thanks for answer.
But it seems that it is not possible to add these free text fields in Change Overview view for example we have Change number , change title , priority and so on.
May be I am wrong . Is it possible to do so.
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Von: Udo Bretz
hi The current version of change management supports free text fields and these fields only support dropdown function. I was wondering is it possible to have textarea or checkbox for changes like we have for tickets (dynamic fields).
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participants (2)
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Asma Ali -
Udo Bretz