Hello, I've trying to restrict the creation of customers y customer companies to some groups in particular, but I haven't found any way to do it. Any suggestions? Thanks. Daniel.
Daniel D'Agostino wrote :
Hello, I've trying to restrict the creation of customers y customer companies to some groups in particular, but I haven't found any way to do it.
Any suggestions?
Hi Daniel, you could restrict the access to the whole AdminCustomerUser and AdminCustomerCompany screen : SysConfig -> Framework -> Frontend::Admin::ModuleRegistration 1. Frontend::Module###AdminCustomerUser 2. Frontend::Module###AdminCustomerCompany Regards Alexander -- radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz und Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123
Hi Allexander, I tried what you suggest and the group who has the permission can search and create new customer users. What I need is that the some groups can only create customer users and some other groups can only search customer users. It's the same case for the customer companies. Is it possible to do this? If I wasn't clear, please let me know. Thanks. Daniel.
Date: Tue, 9 Nov 2010 16:00:53 +0100 From: ahalle-otrs-en@radprax.de To: mail.otrs.com:ITSM User questions and discussions itsm@otrs.org Subject: [itsm] restricting customer creation [was : Re: (no subject)]
Daniel D'Agostino wrote :
Hello, I've trying to restrict the creation of customers y customer companies to some groups in particular, but I haven't found any way to do it.
Any suggestions?
Hi Daniel,
you could restrict the access to the whole AdminCustomerUser and AdminCustomerCompany screen :
SysConfig -> Framework -> Frontend::Admin::ModuleRegistration
1. Frontend::Module###AdminCustomerUser 2. Frontend::Module###AdminCustomerCompany
Regards
Alexander
-- radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz und Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123
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DANIEL D'AGOSTINO wrote :
I tried what you suggest and the group who has the permission can search and create new customer users. What I need is that the some groups can only create customer users and some other groups can only search customer users. It's the same case for the customer companies.
Is it possible to do this?
If I wasn't clear, please let me know.
Hi Daniel, do you want to restrict the AdminCustomerUser screen ? (http://server/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent) If so then my suggestion should have helped you. Please describe what exactly you modified after my mail and what the result was. Regards Alexander -- radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz und Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123
participants (2)
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Alexander Halle -
DANIEL D'AGOSTINO