Hi. Thanks, now all are working. Best regards. -----Mensaje original----- De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] En nombre de Christian Schoepplein Enviado el: viernes, 11 de mayo de 2007 17:24 Para: OTRS::ITSM User questions and discussions Asunto: Re: [Itsm] Problem upgrading ITSM beta2 to ITSM Beta3 Hi David, On Fri, May 11, 2007 at 11:45:17AM +0200, David Salgado Vidal wrote:

No, I have not upgraded my FrameWork, it's 2.2 Beta 2.

That is bad. To run the Beta3 of OTRS::ITSM you also have to update to Beta3 of OTRS 2.2.0.

I've upgraded my ITSM packages from Beta2 to Beta3 installing the ITSM Modules 0.9.2 in the required order on my system, using the SysConfig web interface.

I selected the new module files, in the select box and pressed the install button.

No errors were reported by the install process, show I understood that it works.

I think that I have more classes because the install process insert in the globalcatalog table the original classes, limited only by they name (Class filed) and in my table I've changed some ones to translate it to Spanish, so the old names were free and the process could insert the registers.

There must be something broken in your system before you've done the update, because during update process no changes to the DB are performed. It looks like the ITSM packages have not been updated but newly installed again. Thats why you have again the English entrys in your DB. I'd recomment to install a new and clean system with the Beta3 framework and also the Beta3 ITSM packages. Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521 ------------------------------------------------------------------ This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos Origin group liability cannot be triggered for the message content. Although the sender endeavours to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener informacion confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente. Pueden estar protegidos por secreto profesional Si usted recibe este correo electronico por error, gracias de informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos Origin no se hace responsable por su contenido. Su contenido no constituye ningun compromiso para el grupo Atos Origin, salvo ratificacion escrita por ambas partes. Aunque se esfuerza al maximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no sera responsable de cualesquiera danos que puedan resultar de una transmision de virus ------------------------------------------------------------------