following with my questions on ITMS.....one more question:
I have a service with several data lines: some DSL, some fiber, etc.....
As you can imagine, a DSL line has different "quality" features than a fiber
line..... differents MTBF, differents recovery times....etc
So, if the SLA is linked to a service and not to a ConfigItem, how would you
define an SLA for these kind of services which have such different CI's?....
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