I would be interested in having your feedback about this point if you
find a solution please.
I tried a while ago to achieve this and conclude that it cannot be done
unless modifying OTRS source code. Maybe it is now possible to move
jmcdowell(a)issisolutions.com a écrit :
I have been trying to figure out how to move the
TicketNumber to the
back of the subject line, or remove it completely if that is what has to
happen. I cannot for the life of me figure out to accomplish this.
Basically when e-mails come in the subject reads like this..
[Ticket#2008112401000285] <TICKET_SUBJECT HERE>
I want to eliminate the ticket number or shift it to the back end of the
subject line. Any help would be appreciated.
Thanks in advance,
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