hi all   May i know what is the purpose of adding decision ? does it providing a "solution" ? and what is the purpose of decision results ? --- On Wed, 5/20/09, boonyam lim <boonyamlim@yahoo.com> wrote: From: boonyam lim <boonyamlim@yahoo.com> Subject: [itsm] adding decision to ticket, To: itsm@otrs.org Date: Wednesday, May 20, 2009, 12:40 AM hi all   May i know what is the purpose of adding decision ? does it providing a "solution" ? and what is the purpose of decision results ? -----Inline Attachment Follows----- --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/