Team,
In OTRS 2.3, how escalation email address for each queue can be configured? So that if any of the ticket in the particular queue is about to breach escalation time line a notification should go to this email address. Notification should not go for any normal ticket raising.
Regards Vinayak
-----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of itsm-request@otrs.org Sent: Friday, July 24, 2009 9:15 PM To: itsm@otrs.org Subject: itsm Digest, Vol 26, Issue 7
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Today's Topics:
1. Re: Sending email notification (boonyam lim)
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Message: 1 Date: Fri, 24 Jul 2009 08:44:41 -0700 (PDT) From: boonyam lim boonyamlim@yahoo.com Subject: Re: [itsm] Sending email notification To: "OTRS::ITSM User questions and discussions" itsm@otrs.org Message-ID: 204892.15744.qm@web43145.mail.sp1.yahoo.com Content-Type: text/plain; charset="iso-8859-1"
Hi ? Once the support ticket is created by the help desk, any email notication will be sending out to support staff ? if yes, how to set up the email notication at OTRS ?
--- On Fri, 7/24/09, Michiel Beijen michiel@beefreeit.nl wrote:
From: Michiel Beijen michiel@beefreeit.nl Subject: Re: [itsm] Sending email notification To: "OTRS::ITSM User questions and discussions" itsm@otrs.org Date: Friday, July 24, 2009, 9:10 PM
Sent out? What do you mean? Who creates the support ticket in your case? Please supply more information..... currently I'm not very sure what it is you are trying to accomplish.
Kindest regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl
On Thu, Jul 23, 2009 at 17:53, boonyam lim boonyamlim@yahoo.com wrote:
Hi All ? After a support ticket is sent out, i would like an email notification to be sent out to support staff, may i know which are the areas i need to set up ?
--- On Tue, 7/21/09, Michiel Beijen michiel@beefreeit.nl wrote:
From: Michiel Beijen michiel@beefreeit.nl Subject: Re: [itsm] running from localhost To: "OTRS::ITSM User questions and discussions" itsm@otrs.org Date: Tuesday, July 21, 2009, 9:04 PM
Hi Boonyam Lim,
For this you'd need to configure your webserver to accept connections from that specific email address. You might also need to adjust the network configuration of your server. Please look into your webserver and/or OS documentation for more information.
After you've done that, the only OTRS specific thing you'd need to do is to alter the FQDN (full qualified domain name) to whatever it is that you'd like to use; go to Admin > SysConfig > Framework > Core > FQDN and make your changes.
HTH, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl
On Tue, Jul 21, 2009 at 09:24, boonyam lim boonyamlim@yahoo.com wrote:
Hi ? i would like to run orts from a specific IP address, i.e. 192.168.10.35 instead of http://localhost/otrs/index.pl, how do i do that and what do i need ?
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Vinayak ragho