Thanks Matthew for the info, I can see how that works now! I was hoping to add the Location in as a field in the ConfigItem, but if this is the way to do I will work around it! Thanks again Geoff Date: Tue, 31 Jul 2007 09:51:15 +1000 From: "Matthew Joyce" <MJoyce@ccia.unsw.edu.au> Subject: RE: [itsm] Link Location to ConfigItem To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org> Message-ID: <2A67EA781EC7F949A2AB0A0D07A86C6A0286B4CB@mail01.ccia.local> Content-Type: text/plain; charset="us-ascii" You can define locations and define CIs. Examine a CI and select link, then add a link to a Location object. Though, I defined : Computer - connected to - Network - related to - Location I'm somewhat new to ITSM too, so I may have this wrong. please report back. Matthew Joyce 02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research ________________________________ From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Geoff Cole Sent: Tuesday, 31 July 2007 1:17 AM To: itsm@otrs.org Subject: [itsm] Link Location to ConfigItem Hi, I am fairly new to otrs, so please bear with me if this has been asked before! I would like to link Items to a location (possibly through a drop down menu). Is this possible and if so, how? Thanks in advance Geoff