Hi

I'm trying to find a solution about following issue:

I'd like to restrict an agent's group to use only a specific Workorder's type (saying for sake of clarity, the type: workorder).

On this Workorder's type this agent's group can : edit & modify the workorder, report, and assign the workordr to another agent within the same group,

but the same permission would not available for another workorder's type : approval. That workorder would required an higher permission

level granted to the itsm-change-builder.

Actually granted the 'SetWorkOrderAgent' permission (changing the permission to ro into ITSM Change Management -> Frontend::Agent::ViewWorkOrderAgent)

grant the same permission also on the 'approval' workorder.

Can I use ACL to solve this issue?

regards