Re: [itsm] Questions about config item search
Hi Benjamin
The first problem is I can't do a search in the future because the calendar field shows only the current year and the years before.
I have fixed this problem! Have a look at bug# 2916 for more details. http://bugs.otrs.org/show_bug.cgi?id=2916
The second problem is I can't do a search with a month or year only.
It's not possible yet. This is a big architecture problem of the CI database. We are working on a solution. But it's not a easy problem. Mit freundlichen Grüßen Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Zöller, Benjamin Gesendet: Donnerstag, 3. April 2008 11:50 An: itsm@otrs.org Betreff: [itsm] Questions about config item search Hi, I would like to do a "Warranty Expiration Date"-search over all items. Doing that shows me 2 problems: - The first problem is I can't do a search in the future because the calendar field shows only the current year and the years before. - The second problem is I can't do a search with a month or year only. For example: The search of what computer expires in the year 2009 is not possible. What must I do to get this functionallity? Thank you, Benjamin
Hi Benjamin
The first problem is I can't do a search in the future because the calendar field shows only the current year and the years before.
I have fixed this problem! Have a look at bug# 2916 for more details. http://bugs.otrs.org/show_bug.cgi?id=2916
The second problem is I can't do a search with a month or year only.
It's not possible yet. This is a big architecture problem of the CI database. We are working on a solution. But it's not a easy problem. Mit freundlichen Grüßen Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Zöller, Benjamin Gesendet: Donnerstag, 3. April 2008 11:50 An: itsm@otrs.org Betreff: [itsm] Questions about config item search Hi, I would like to do a "Warranty Expiration Date"-search over all items. Doing that shows me 2 problems: - The first problem is I can't do a search in the future because the calendar field shows only the current year and the years before. - The second problem is I can't do a search with a month or year only. For example: The search of what computer expires in the year 2009 is not possible. What must I do to get this functionallity? Thank you, Benjamin
Hi Manuel, thank you for the response. Could you give me an estimation when this will be done? 1 month, 3 month, 6 month...? Thanks, Benjamin Manuel Hecht - OTRS AG wrote:
Hi Benjamin
The first problem is I can't do a search in the future because the calendar field shows only the current year and the years before.
I have fixed this problem! Have a look at bug# 2916 for more details. http://bugs.otrs.org/show_bug.cgi?id)16
The second problem is I can't do a search with a month or year only.
It's not possible yet. This is a big architecture problem of the CI database. We are working on a solution. But it's not a easy problem.
Mit freundlichen Grüßen Manuel Hecht
((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success!
Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Zöller, Benjamin Gesendet: Donnerstag, 3. April 2008 11:50 An: itsm@otrs.org Betreff: [itsm] Questions about config item search
Hi, I would like to do a "Warranty Expiration Date"-search over all items. Doing that shows me 2 problems: - The first problem is I can't do a search in the future because the calendar field shows only the current year and the years before. - The second problem is I can't do a search with a month or year only. For example: The search of what computer expires in the year 2009 is not possible. What must I do to get this functionallity?
Thank you, Benjamin
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participants (2)
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Manuel Hecht - OTRS AG -
Zöller, Benjamin