Service and SLA selection at ticket creation time
17 Mar
2008
17 Mar
'08
1:08 p.m.
Hi,
Although there are SERVICE and SLA field for ticket, I can only select the queue at ticket creation.
What should I do to change the service and SLA of the ticket?
Thanks in advance, Aysel
17 Mar
17 Mar
1:32 p.m.
On Mo, Mär 17, 2008 at 03:08:47 +0200, Aysel Pamuk wrote:
Although there are SERVICE and SLA field for ticket, I can only select the queue at ticket creation.
What should I do to change the service and SLA of the ticket?
You have to link the services to the relating customers to be able to select service and the regarding sla's during ticket creation.
Regards,
Christian
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participants (2)
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Aysel Pamuk -
Christian Schoepplein