
May i attach a file direct to a CI? I had tried to use ITSM CI Attribute Collection, but when i use type File Attach in ConfigurationItem and edit a CI i attaching a JPG i can't edit it anymore and have no access to CI anymore. Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445

I'm also using ITSM-CIAttributeCollection with OTRS ITSM 3.0.1 and it is
working fine, I'm able to attach any type of file. Do you have problems
only with jpeg images?
-----Original Message-----
From: Rangel Perez Sardinha

Dear Rangel, On 12.04.2011, at 21:59, Rangel Perez Sardinha wrote:
May i attach a file direct to a CI? I had tried to use ITSM CI Attribute Collection, but when i use type File Attach in ConfigurationItem and edit a CI i attaching a JPG i can't edit it anymore and have no access to CI anymore.
Not sure what the collation is you mentioned, but we do offer an Feature Add-On that allows you to store attachments to CI http://www.otrs.com/solutions/subscriptions/feature-add-ons/descriptions/#CI... Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
participants (3)
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Nils Leideck
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Rangel Perez Sardinha
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Valentín Ortiz F.