Ciao Marco, I don't think it would be possibile unless you customer access to index.plas an agent Ciao. MV On Wed, Jun 16, 2010 at 11:32 AM, marco dipalo <marco.dipalo-ext@italdata.it

wrote:

Hi, I'm working with OTRS::ITSM and I would like to know if it is possible to show, and link, the Configuration Items from the Customer Site. In this way the Customer, when he creates a Ticket, would be able to link to the Ticket the exact configuration item he has problem with. Is it possible?

Thank you!

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