Configuration Item shown in Customer Page
Hi, I'm working with OTRS::ITSM and I would like to know if it is possible to show, and link, the Configuration Items from the Customer Site. In this way the Customer, when he creates a Ticket, would be able to link to the Ticket the exact configuration item he has problem with. Is it possible? Thank you! Marco
Ciao Marco,
I don't think it would be possibile unless you customer access to
index.plas an agent
Ciao.
MV
On Wed, Jun 16, 2010 at 11:32 AM, marco dipalo wrote: Hi,
I'm working with OTRS::ITSM and I would like to know if it is possible to
show, and link, the Configuration Items from the Customer Site. In this way
the Customer, when he creates a Ticket, would be able to link to the Ticket
the exact configuration item he has problem with.
Is it possible? Thank you! Marco
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Marco Vannini