Can you give instructions on how to add configitems? -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Manuel Hecht Sent: Wednesday, May 16, 2007 2:52 AM To: 'OTRS::ITSM User questions and discussions' Subject: AW: [itsm] ConfigItem Hi Maurice In OTRS::ITSM 1.0 exists no import mechanism to add items automatically. But we plan to add import and export interfaces to the next version of OTRS::ITSM. We will release the next version of OTRS::ITSM (version 1.1) in autumn 2007. Thanks for your message. Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Maurice James Ny Gesendet: Mittwoch, 16. Mai 2007 03:32 An: 'OTRS::ITSM User questions and discussions' Betreff: RE: [itsm] ConfigItem I have an entire network of devices printers and computers. How do I auto populate the database with these items? -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Tuesday, May 15, 2007 11:24 AM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] ConfigItem Hi Maurice, On Mon, May 14, 2007 at 09:52:09PM -0400, Maurice James Ny wrote:
Is there a way to get ITSM to automatically add to the configuration database?
Sorry, its not clear to me what you like to know :(. Can you explain a little bit more detailed what you like to do / to know? -- Christian ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521 _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? =http://www.otrs.com/
Hi Maurice We will release a OTRS::ITSM basic manual in late May. This manual describe all relevant features of OTRS::ITSM. If manual is available, we will send an announcement to the Itsm-announce list (see http://lists.otrs.org). Thanks for your message. Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Maurice James Ny Gesendet: Donnerstag, 17. Mai 2007 01:55 An: 'OTRS::ITSM User questions and discussions' Betreff: RE: [itsm] ConfigItem Can you give instructions on how to add configitems? -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Manuel Hecht Sent: Wednesday, May 16, 2007 2:52 AM To: 'OTRS::ITSM User questions and discussions' Subject: AW: [itsm] ConfigItem Hi Maurice In OTRS::ITSM 1.0 exists no import mechanism to add items automatically. But we plan to add import and export interfaces to the next version of OTRS::ITSM. We will release the next version of OTRS::ITSM (version 1.1) in autumn 2007. Thanks for your message. Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Maurice James Ny Gesendet: Mittwoch, 16. Mai 2007 03:32 An: 'OTRS::ITSM User questions and discussions' Betreff: RE: [itsm] ConfigItem I have an entire network of devices printers and computers. How do I auto populate the database with these items? -----Original Message----- From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Tuesday, May 15, 2007 11:24 AM To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] ConfigItem Hi Maurice, On Mon, May 14, 2007 at 09:52:09PM -0400, Maurice James Ny wrote:
Is there a way to get ITSM to automatically add to the configuration database?
Sorry, its not clear to me what you like to know :(. Can you explain a little bit more detailed what you like to do / to know? -- Christian ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521 _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? =http://www.otrs.com/
participants (2)
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Manuel Hecht -
Maurice James Ny