FIRA: problem setting up email
Dear Friends. I setup the email in the administration option. The images shows the chosen parameters. [cid:image001.jpg@01D0B24F.3FB3C190] When I test the setup, the system shows the following message: Backend ERROR: OTRS-CGI-51 Perl: 5.10.1 OS: linux Time: Mon Jun 29 16:25:52 2015 Message: IMAP: Can't connect to mail.fira.gob.mx RemoteAddress: 10.1.5.90 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=MjMrzNdhIDehqu9Bzfy5tQT3ehNy2Wfj; Traceback (10497): Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 143 Module: Kernel::System::MailAccount::IMAP::Fetch Line: 87 Module: Kernel::System::MailAccount::MailAccountFetch Line: 441 Module: Kernel::Modules::AdminMailAccount::Run Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run Line: 989 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Regist Best Regards Luis.
STOP De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Luis Ruben Juarez Zapatero Envoyé : lundi 29 juin 2015 16:40 À : itsm@otrs.org Objet : [itsm] FIRA: problem setting up email Dear Friends. I setup the email in the administration option. The images shows the chosen parameters. [cid:image001.jpg@01D0B28A.4F461B90] When I test the setup, the system shows the following message: Backend ERROR: OTRS-CGI-51 Perl: 5.10.1 OS: linux Time: Mon Jun 29 16:25:52 2015 Message: IMAP: Can't connect to mail.fira.gob.mx RemoteAddress: 10.1.5.90 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=MjMrzNdhIDehqu9Bzfy5tQT3ehNy2Wfj; Traceback (10497): Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 143 Module: Kernel::System::MailAccount::IMAP::Fetch Line: 87 Module: Kernel::System::MailAccount::MailAccountFetch Line: 441 Module: Kernel::Modules::AdminMailAccount::Run Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run Line: 989 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Regist Best Regards Luis.
I don't understand the message De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] En nombre de DEVRED Nicolas Enviado el: lunes, 29 de junio de 2015 09:40 a. m. Para: OTRS::ITSM User questions and discussions Asunto: Re: [itsm] FIRA: problem setting up email STOP De : itsm-bounces@otrs.orgmailto:itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Luis Ruben Juarez Zapatero Envoyé : lundi 29 juin 2015 16:40 À : itsm@otrs.orgmailto:itsm@otrs.org Objet : [itsm] FIRA: problem setting up email Dear Friends. I setup the email in the administration option. The images shows the chosen parameters. [cid:image001.jpg@01D0B250.DDD00630] When I test the setup, the system shows the following message: Backend ERROR: OTRS-CGI-51 Perl: 5.10.1 OS: linux Time: Mon Jun 29 16:25:52 2015 Message: IMAP: Can't connect to mail.fira.gob.mx RemoteAddress: 10.1.5.90 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=MjMrzNdhIDehqu9Bzfy5tQT3ehNy2Wfj; Traceback (10497): Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 143 Module: Kernel::System::MailAccount::IMAP::Fetch Line: 87 Module: Kernel::System::MailAccount::MailAccountFetch Line: 441 Module: Kernel::Modules::AdminMailAccount::Run Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run Line: 989 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Regist Best Regards Luis.
participants (2)
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DEVRED Nicolas -
Luis Ruben Juarez Zapatero