Thank you Steve! How does ITSM know to check the box? How often does it do that? I set everything as I "think" it should be, but I am getting nothing into my "Production" queue. Thank you, Wes Sothard
Hi Wes, You need to setup the cron tasks to run and pull in email etc. http://doc.otrs.org/2.2/en/html/x354.html#cronjobs Steve Wes Sothard wrote:
Thank you Steve!
How does ITSM know to check the box? How often does it do that? I set everything as I �think� it should be, but I am getting nothing into my �Production� queue.
Thank you,
Wes Sothard
-- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007
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