Hi Alvaro, This is not possible in otrs 3.1.x, but is a new feature that you can use in otrs 3.2.x starting with beta 3 that will be available the next week. ((enjoy)) Carlos Rodríguez On Nov 23, 2012, at 3:21 PM, Alvaro Cordero wrote:

Hello Everybody

I have an implementation of OTRS 3.1 and we are using a dynamic field to asign an approver and generate a notification to that approver. But we need to let the customer update de approver in case the first asigned approver is not the one that needs to do the action.

But we have not been able to enable dinamic field into CustomerTicketZoom so the customer can update or see it when answering or updating a ticket.

Have anyone been able to enable the fields there. I have been able to see the field into the viewable fields as stated into the configuration, but not to allow the field to be edited or modified.

We are running otrs 3.1.11 with mysql and apache on CentOS 6.

Regards.

-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm