Hi, I'm using OTRS version 2.4.7. ¿Is it possible implement access restriction to CIs categories via ACL? Thanks. Daniel.
On 12.04.2011, at 18:16, DANIEL D'AGOSTINO wrote:
Hi, I'm using OTRS version 2.4.7. ¿Is it possible implement access restriction to CIs categories via ACL?
No, but via a group in the General Catalog Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
Hi, Nils. I was trying to see the way to make it through the General Catalog but I've found the way. ¿Could give more details, please? Thanks. Daniel.
From: nils.leideck@leidex.net Date: Wed, 13 Apr 2011 09:29:38 +0200 To: itsm@otrs.org Subject: Re: [itsm] ACL for CMDB
On 12.04.2011, at 18:16, DANIEL D'AGOSTINO wrote:
Hi, I'm using OTRS version 2.4.7. ¿Is it possible implement access restriction to CIs categories via ACL?
No, but via a group in the General Catalog
Cheers, Nils
-- Nils Leideck http://webint.cryptonode.de / a Fractal project
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Dear Daniel, On 13.04.2011, at 15:56, DANIEL D'AGOSTINO wrote:
I was trying to see the way to make it through the General Catalog but I've found the way. ¿Could give more details, please?
In the General Catalog there is a Class for the Config Item Classes. There, you can define one group per class. -- Nils Leideck http://webint.cryptonode.de / a Fractal project
Daer Nils, I have defined several groups or categories in the ITSM::ConfigItem::Class for each type of CI. What I need is to restrict the access of a particular group of CIs to one or more group of users. For example, I have created the groups Applications, Hardware y Software, and I have the groups of users HelpDesk and Support. I need to restrict the access to the group Applications only to the HelpDesk group, and the Hardware and Software to the users of the Support group. ¿Is it possible? Thanks. Daniel. From: nils.leideck@leidex.net Date: Wed, 13 Apr 2011 16:37:06 +0200 To: itsm@otrs.org Subject: Re: [itsm] ACL for CMDB Dear Daniel, On 13.04.2011, at 15:56, DANIEL D'AGOSTINO wrote:I was trying to see the way to make it through the General Catalog but I've found the way. ¿Could give more details, please? In the General Catalog there is a Class for the Config Item Classes.There, you can define one group per class. -- Nils Leideckhttp://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Dear Daniel, On 13.04.2011, at 16:48, DANIEL D'AGOSTINO wrote:
I have defined several groups or categories in the ITSM::ConfigItem::Class for each type of CI. What I need is to restrict the access of a particular group of CIs to one or more group of users. For example, I have created the groups Applications, Hardware y Software, and I have the groups of users HelpDesk and Support. I need to restrict the access to the group Applications only to the HelpDesk group, and the Hardware and Software to the users of the Support group.
¿Is it possible?
Yes, it could be that your ITSM installation is just too old. If you install the latest version, the General Catalog will provide you with a Group selection. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
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