I have been struggling with OTRS for the past weeks in order to set it up
properly but I am now running a bit frustrated as I am seeing some bugs
happening and I cant setup a proper change management system adapted to our
What I am struggling at the moment is with the change state machine.
I am trying to setup some new possible states on the state machine but it
seems that, or I am missing something or that I am facing a bug.
I add, for example a new state "Pending workorder", on that state I add
new possibilites for the next action, for instance: "In Progress",
"canceled" and "Accepted".
When i go to an workorder that has the state "Pending workorder" I am only
able to set the "canceled" state but not any other state. Am I missing
something here? Did i found a bug?
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