In the Admin section you can either use the Postmaster filter to create a filter to set X-OTRS-Headers on incoming email to move them to a specific queue - or (the easier way if you just want everything in one queue) is in the POP3 Account settings set the "Dispatching:" value to "Dispatching by selected queue", and then select the queue you want the tickets to be put in from the "Queue" field. Steve Wes Sothard wrote:

I am stuck on trying to receive an email and have it automatically generate a ticket. I then want it to be auto routed to a specific queue. I am not able to find the how to in the manual, so I am here.

Can someone help me out on this?

Thank you all in advance for any help,

Wes Sothard

-- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007