AW: [itsm] ITIL konformes Helpdesk
Hi, Manuel, do you have a time frame, when the new version will be released? Or is there a beta or preview? Thx Rudy -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org]Im Auftrag von Manuel Hecht - OTRS AG Gesendet: Montag, 7. Januar 2008 11:13 An: 'OTRS::ITSM User questions and discussions' Betreff: AW: [itsm] ITIL konformes Helpdesk Hi Rudy
Is there already a set of access functions to the ci-record table?
When do you plan to release the import/export functions? This features are part of upcoming OTRS::ITSM 1.1.
Best regards, Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Ruediger Lemke Gesendet: Sonntag, 6. Januar 2008 04:59 An: itsm@otrs.org Betreff: [itsm] ITIL konformes Helpdesk Hallo, OTRS-fans, i'll start in english so we don't need to translate, if it gets complicated. At first i'd like to wish you all and your families a very happy and healthy new year !!! I just installed OTRS with the ITSM extension. Now i try to import our 400 assets and user data. This is not so easy because of the database structure that the OTRS-team has decided. Most important data is stored in a blob together with data record structure. My questions: 1. How are you going to maintain this construction in future? It looks really complicated to me. In xt-commerce for example it is really easy to import/export data since it is in clear text in the database. 2. Is there already a set of access functions to the ci-record table? 3. When do you plan to release the import/export functions ? Can i help? best regards / Mit freundlichen Grüßen Rudy My platform: OpenSUSE workstation 10.3 under VMWARE, Apache, PHP5, OTRS 2.2.4, ITSM 1.0.4 _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? =http://www.otrs.com/
Hi, community, when can i expect an answer? Thx Rudy -----Ursprüngliche Nachricht----- Von: Ruediger Lemke [mailto:lemke@tera-edv.de] Gesendet: Montag, 7. Januar 2008 18:27 An: OTRS::ITSM User questions and discussions Betreff: AW: [itsm] ITIL konformes Helpdesk Hi, Manuel, do you have a time frame, when the new version will be released? Or is there a beta or preview? Thx Rudy -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org]Im Auftrag von Manuel Hecht - OTRS AG Gesendet: Montag, 7. Januar 2008 11:13 An: 'OTRS::ITSM User questions and discussions' Betreff: AW: [itsm] ITIL konformes Helpdesk Hi Rudy
Is there already a set of access functions to the ci-record table?
When do you plan to release the import/export functions? This features are part of upcoming OTRS::ITSM 1.1.
Best regards, Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Ruediger Lemke Gesendet: Sonntag, 6. Januar 2008 04:59 An: itsm@otrs.org Betreff: [itsm] ITIL konformes Helpdesk Hallo, OTRS-fans, i'll start in english so we don't need to translate, if it gets complicated. At first i'd like to wish you all and your families a very happy and healthy new year !!! I just installed OTRS with the ITSM extension. Now i try to import our 400 assets and user data. This is not so easy because of the database structure that the OTRS-team has decided. Most important data is stored in a blob together with data record structure. My questions: 1. How are you going to maintain this construction in future? It looks really complicated to me. In xt-commerce for example it is really easy to import/export data since it is in clear text in the database. 2. Is there already a set of access functions to the ci-record table? 3. When do you plan to release the import/export functions ? Can i help? best regards / Mit freundlichen Grüßen Rudy My platform: OpenSUSE workstation 10.3 under VMWARE, Apache, PHP5, OTRS 2.2.4, ITSM 1.0.4 _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? =http://www.otrs.com/
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Ruediger Lemke