Wow, this is a lot... seems like a lot of files have been deleted, that would be the black x if i remember it corrctly, the red x means the file is still there but different. Can you try to click on Reinstall? On 04.08.2010 11:45, Kjetil Bernhard Thomassen wrote:

The following files are marked with a red x:

Kernel/System/ImportExport/FormatBackend/CSV.pm

Kernel/System/ImportExport/ObjectBackend/ITSMConfigItem.pm Kernel/System/ITSMConfigItem/Definition.pm Kernel/System/ITSMConfigItem/Number.pm Kernel/System/ITSMConfigItem/Version.pm Kernel/System/ITSMConfigItem/XML.pm Kernel/System/ITSMConfigItem/Number/AutoIncrement.pm Kernel/System/ITSMConfigItem/XML/Type/Customer.pm Kernel/System/ITSMConfigItem/XML/Type/Date.pm Kernel/System/ITSMConfigItem/XML/Type/DateTime.pm Kernel/System/ITSMConfigItem/XML/Type/Dummy.pm Kernel/System/ITSMConfigItem/XML/Type/GeneralCatalog.pm Kernel/System/ITSMConfigItem/XML/Type/Integer.pm Kernel/System/ITSMConfigItem/XML/Type/Text.pm Kernel/System/ITSMConfigItem/XML/Type/TextArea.pm

The following files are marked with a black x: Kernel/System/ITSMConfigItem/History.pm Kernel/System/ITSMConfigItem/Version.pm Kernel/System/ITSMConfigItem/Event/DoHistory.pm Kernel/System/ITSMConfigItem/Permission/ClassGroupCheck.pm Kernel/System/ITSMConfigItem/Permission/ItemClassGroupCheck.pm

So, yes, I can confirm that.

Do I just replace all these files from the .opm files? What is the difference between a red x and a black x?

Kjetil B. -----Opprinnelig melding----- Fra: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] På vegne av Udo Bretz Sendt: 4. august 2010 11:29 Til: ITSM User questions and discussions Emne: Re: [itsm] Problem in package manager withITSMConfigurationManagement and ImportExport version 2.0.3

Hello Kjetil,

this looks very much like if you have modified some files, that are used in the mentioned packages. If you click on the package names in the package manager, you can see a list of all included files, the ones wich have been modified are marked with a red icon. Can you confirm this?

Best regards, Udo

On 04.08.2010 09:58, Kjetil Bernhard Thomassen wrote:

...

When I upgraded the ImportExport and ITSMConfigurationManagement packages from version 1.3.2 to version 2.0.3 in my OTRS 2.4.7-installation from the online repository, I get the following error messages in the Package manager: Important : ITSMConfigurationManagement 2.0.3 - Package not correctly deployed! You should reinstall the Package again! <http://otrs2/otrs/index.pl?Action=AdminPackageManager&Subaction=View& Name=ITSMConfigurationManagement&Version=2.0.3>

Important : ImportExport 2.0.3 - Package not correctly deployed! You should reinstall the Package again! <http://otrs2/otrs/index.pl?Action=AdminPackageManager&Subaction=View& Name=ImportExport&Version=2.0.3>

I have tried to reinstall them using the reinstall "button", and when that didn't help, uninstalled them and installed them again from the online repository. Same problem.

Any ideas?

Kjetil B.

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

May it be possible that your otrs directory does not have the correct file permissions, so that the package manager is not allowed to copy the new files? On 04.08.2010 12:03, Kjetil Bernhard Thomassen wrote:

I tried reinstall, but to no avail. The same files are still red and black, respectively. There is one minor mistake in the list below. It is not Version.pm that is black, it is Permission.pm

Kjetil B.

-----Opprinnelig melding----- Fra: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] På vegne av Udo Bretz Sendt: 4. august 2010 11:57 Til: ITSM User questions and discussions Emne: Re: [itsm] Problem in packagemanager withITSMConfigurationManagement and ImportExport version 2.0.3

Wow, this is a lot... seems like a lot of files have been deleted, that would be the black x if i remember it corrctly, the red x means the file is still there but different. Can you try to click on Reinstall?

On 04.08.2010 11:45, Kjetil Bernhard Thomassen wrote:

...

The following files are marked with a red x:

Kernel/System/ImportExport/FormatBackend/CSV.pm

Kernel/System/ImportExport/ObjectBackend/ITSMConfigItem.pm Kernel/System/ITSMConfigItem/Definition.pm Kernel/System/ITSMConfigItem/Number.pm Kernel/System/ITSMConfigItem/Version.pm Kernel/System/ITSMConfigItem/XML.pm Kernel/System/ITSMConfigItem/Number/AutoIncrement.pm Kernel/System/ITSMConfigItem/XML/Type/Customer.pm Kernel/System/ITSMConfigItem/XML/Type/Date.pm Kernel/System/ITSMConfigItem/XML/Type/DateTime.pm Kernel/System/ITSMConfigItem/XML/Type/Dummy.pm Kernel/System/ITSMConfigItem/XML/Type/GeneralCatalog.pm Kernel/System/ITSMConfigItem/XML/Type/Integer.pm Kernel/System/ITSMConfigItem/XML/Type/Text.pm Kernel/System/ITSMConfigItem/XML/Type/TextArea.pm

The following files are marked with a black x: Kernel/System/ITSMConfigItem/History.pm Kernel/System/ITSMConfigItem/Version.pm Kernel/System/ITSMConfigItem/Event/DoHistory.pm Kernel/System/ITSMConfigItem/Permission/ClassGroupCheck.pm Kernel/System/ITSMConfigItem/Permission/ItemClassGroupCheck.pm

So, yes, I can confirm that.

Do I just replace all these files from the .opm files? What is the difference between a red x and a black x?

Kjetil B. -----Opprinnelig melding----- Fra: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] På vegne av Udo Bretz Sendt: 4. august 2010 11:29 Til: ITSM User questions and discussions Emne: Re: [itsm] Problem in package manager withITSMConfigurationManagement and ImportExport version 2.0.3

Hello Kjetil,

this looks very much like if you have modified some files, that are used in the mentioned packages. If you click on the package names in the package manager, you can see a list of all included files, the ones wich have been modified are marked with a red icon. Can you confirm this?

Best regards, Udo

On 04.08.2010 09:58, Kjetil Bernhard Thomassen wrote:

...

When I upgraded the ImportExport and ITSMConfigurationManagement packages from version 1.3.2 to version 2.0.3 in my OTRS 2.4.7-installation from the online repository, I get the following error messages in the Package manager: Important : ITSMConfigurationManagement 2.0.3 - Package not correctly deployed! You should reinstall the Package again! <http://otrs2/otrs/index.pl?Action=AdminPackageManager&Subaction=View & Name=ITSMConfigurationManagement&Version=2.0.3>

Important : ImportExport 2.0.3 - Package not correctly deployed! You should reinstall the Package again! <http://otrs2/otrs/index.pl?Action=AdminPackageManager&Subaction=View & Name=ImportExport&Version=2.0.3>

I have tried to reinstall them using the reinstall "button", and when that didn't help, uninstalled them and installed them again from the online repository. Same problem.

Any ideas?

Kjetil B.

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

I believe this was a problem for me as well. As far as I can remember, even when installing from scratch, this was a problem. I believe I also had a hard time finding information about file permission in the documentation that time. Could just be me having overlooked that section, since I later found it (Some versions later, though.) Either way, if an opm install encounters file permission problems, error messages should probably be a bit more explicit/verbose, so one might have a chance at guessing what is wrong. Audun. -----Opprinnelig melding----- Fra: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] På vegne av Kjetil Bernhard Thomassen Sendt: 4. august 2010 12:20 Til: OTRS::ITSM User questions and discussions Emne: Re: [itsm] Problemin packagemanager withITSMConfigurationManagementand ImportExport version2.0.3 Yes, that was the case. The original 1.3.2 packages were installed as root, and the webserver did not have the permission to overwrite these files. I changed the owner and group of all the files and reinstalled. That solved the problem. I am an experienced UNIX/Linux/NetBSD systems administrator, but as the package manager did not give any error messages during the install, I didn't think that there could be any permission problems. Thanks for your help! Kjetil B. -----Opprinnelig melding----- Fra: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] På vegne av Udo Bretz Sendt: 4. august 2010 12:07 Til: ITSM User questions and discussions Emne: Re: [itsm] Problemin packagemanager withITSMConfigurationManagement and ImportExport version2.0.3 May it be possible that your otrs directory does not have the correct file permissions, so that the package manager is not allowed to copy the new files? On 04.08.2010 12:03, Kjetil Bernhard Thomassen wrote:

I tried reinstall, but to no avail. The same files are still red and black, respectively. There is one minor mistake in the list below. It is not Version.pm that is black, it is Permission.pm

Kjetil B.

-----Opprinnelig melding----- Fra: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] På vegne av Udo Bretz Sendt: 4. august 2010 11:57 Til: ITSM User questions and discussions Emne: Re: [itsm] Problem in packagemanager withITSMConfigurationManagement and ImportExport version 2.0.3

Wow, this is a lot... seems like a lot of files have been deleted, that would be the black x if i remember it corrctly, the red x means the file is still there but different. Can you try to click on Reinstall?

On 04.08.2010 11:45, Kjetil Bernhard Thomassen wrote:

...

The following files are marked with a red x:

Kernel/System/ImportExport/FormatBackend/CSV.pm

Kernel/System/ImportExport/ObjectBackend/ITSMConfigItem.pm Kernel/System/ITSMConfigItem/Definition.pm Kernel/System/ITSMConfigItem/Number.pm Kernel/System/ITSMConfigItem/Version.pm Kernel/System/ITSMConfigItem/XML.pm Kernel/System/ITSMConfigItem/Number/AutoIncrement.pm Kernel/System/ITSMConfigItem/XML/Type/Customer.pm Kernel/System/ITSMConfigItem/XML/Type/Date.pm Kernel/System/ITSMConfigItem/XML/Type/DateTime.pm Kernel/System/ITSMConfigItem/XML/Type/Dummy.pm Kernel/System/ITSMConfigItem/XML/Type/GeneralCatalog.pm Kernel/System/ITSMConfigItem/XML/Type/Integer.pm Kernel/System/ITSMConfigItem/XML/Type/Text.pm Kernel/System/ITSMConfigItem/XML/Type/TextArea.pm

The following files are marked with a black x: Kernel/System/ITSMConfigItem/History.pm Kernel/System/ITSMConfigItem/Version.pm Kernel/System/ITSMConfigItem/Event/DoHistory.pm Kernel/System/ITSMConfigItem/Permission/ClassGroupCheck.pm Kernel/System/ITSMConfigItem/Permission/ItemClassGroupCheck.pm

So, yes, I can confirm that.

Do I just replace all these files from the .opm files? What is the difference between a red x and a black x?

Kjetil B. -----Opprinnelig melding----- Fra: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] På vegne av Udo Bretz Sendt: 4. august 2010 11:29 Til: ITSM User questions and discussions Emne: Re: [itsm] Problem in package manager withITSMConfigurationManagement and ImportExport version 2.0.3

Hello Kjetil,

this looks very much like if you have modified some files, that are used in the mentioned packages. If you click on the package names in the package manager, you can see a list of all included files, the ones wich have been modified are marked with a red icon. Can you confirm this?

Best regards, Udo

On 04.08.2010 09:58, Kjetil Bernhard Thomassen wrote:

...

When I upgraded the ImportExport and ITSMConfigurationManagement packages from version 1.3.2 to version 2.0.3 in my OTRS 2.4.7-installation from the online repository, I get the following error messages in the Package manager: Important : ITSMConfigurationManagement 2.0.3 - Package not correctly deployed! You should reinstall the Package again! <http://otrs2/otrs/index.pl?Action=AdminPackageManager&Subaction=Vie w & Name=ITSMConfigurationManagement&Version=2.0.3>

Important : ImportExport 2.0.3 - Package not correctly deployed! You should reinstall the Package again! <http://otrs2/otrs/index.pl?Action=AdminPackageManager&Subaction=Vie w & Name=ImportExport&Version=2.0.3>

I have tried to reinstall them using the reinstall "button", and when that didn't help, uninstalled them and installed them again from the online repository. Same problem.

Any ideas?

Kjetil B.

-------------------------------------------------------------------- - OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/