We have several individuals in our IT Department using OTRS. In addition to adding our names, is there a way add a title and phone extension? RK NOTICE: The information contained in this electronic mail message may be confidential, proprietary in nature and /or privileged . It is intended exclusively for the individual(s) or entity to which it is addressed. If you are not an intended recipient, you are hereby notified that any viewing, disclosure, reproduction, distribution or other use of this communication and any attachments is strictly prohibited. If you have received this communication in error, please notify the sender by reply transmission and delete the message without copying or disclosing it.