
Hi, E.g. I want to link a server to a rack (location) and the available link-types don't fit. Adding "Includes" (LinkObject2::Type###Includes) to LinkObject2::PossiblePartner###ITSMLocation could be a solution. But I want to use a self-defines link-type like "server 'is mouted' in rack" and "rack 'contains' server". How can an additional link-type be added (under Framework -> Core::LinkObject2::Types)? What are the consequences? Bye, Alex

Hi, On Fr, Sep 07, 2007 at 11:06:58 +0200, Alexander Scholler wrote: E.g. I want to link a server to a rack (location) and the available link-types don't fit. [...] How can an additional link-type be added (under Framework -> Core::LinkObject2::Types)? 1) create a XML file '~otrs/Kernel/Config/Files/LinkObject2_Custom.xml' with the following content: ---------- <?xml version="1.0" encoding="iso-8859-1" ?> <otrs_config version="1.0" init="Config"> <ConfigItem Name="LinkObject2::Type###Contains" Required="0" Valid="1"> <Description Lang="en">Link type.</Description> <Description Lang="de">Link Typ.</Description> <Group>Framework</Group> <SubGroup>Core::LinkObject2::Types</SubGroup> <Setting> <Hash> <Item Key="NormalName">Contains</Item> <Item Key="ReverseName">Is Mounted</Item> </Hash> </Setting> </ConfigItem> </otrs_config> ---------- This defines a new link type. 2) Go to Sysconfig -> Framework -> Core::LinkObject2::PossiblePartner to configure for which objects your new link type should be available. cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!
participants (2)
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Alexander Scholler
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Henning Oschwald