RE: [Itsm] Problem upgrading ITSM beta2 to ITSM Beta3
Hi. No, I have not upgraded my FrameWork, it's 2.2 Beta 2. I've upgraded my ITSM packages from Beta2 to Beta3 installing the ITSM Modules 0.9.2 in the required order on my system, using the SysConfig web interface. I selected the new module files, in the select box and pressed the install button. No errors were reported by the install process, show I understood that it works. I think that I have more classes because the install process insert in the globalcatalog table the original classes, limited only by they name (Class filed) and in my table I've changed some ones to translate it to Spanish, so the old names were free and the process could insert the registers. If you want some additional information do not dude to ask me about it. Thanks. -----Mensaje original----- De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] En nombre de Manuel Hecht Enviado el: viernes, 11 de mayo de 2007 11:01 Para: 'OTRS::ITSM User questions and discussions' Asunto: AW: [Itsm] Problem upgrading ITSM beta2 to ITSM Beta3 Hi David I can't reproduce this characteristics. Have you upgraded the OTRS 2.2 framework from beta2 to beta3 BEFORE you updated the ITSM packages? Please give me a accurately step-by-step description, what do you do. Thanks for your message. Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! -----Ursprüngliche Nachricht----- Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von David Salgado Vidal Gesendet: Dienstag, 8. Mai 2007 09:44 An: itsm@otrs.org Betreff: [Itsm] Problem upgrading ITSM beta2 to ITSM Beta3 Hi, I'm upgrading my ITSM Beta2 to Beta3 and I've found some troubles. In my OTRS I've translate all configitems classes To upgrade I've downloaded the ITSM 0.9.2 modules and I've installed them over 0.9.1 modules using the sysconfig web interface. After this: - I've about fifteen class more, really are the originals. - I haven't ConfigItem button in the navigation bar. - I haven't any ConfigItem in the configitem table. Saludos. David Salgado Vidal david.salgado@mundivia.net Telf. 942 355 931 http://www.mundivia.net ------------------------------------------------------------------ This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. 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Hi David, On Fri, May 11, 2007 at 11:45:17AM +0200, David Salgado Vidal wrote:
No, I have not upgraded my FrameWork, it's 2.2 Beta 2.
That is bad. To run the Beta3 of OTRS::ITSM you also have to update to Beta3 of OTRS 2.2.0.
I've upgraded my ITSM packages from Beta2 to Beta3 installing the ITSM Modules 0.9.2 in the required order on my system, using the SysConfig web interface.
I selected the new module files, in the select box and pressed the install button.
No errors were reported by the install process, show I understood that it works.
I think that I have more classes because the install process insert in the globalcatalog table the original classes, limited only by they name (Class filed) and in my table I've changed some ones to translate it to Spanish, so the old names were free and the process could insert the registers.
There must be something broken in your system before you've done the update, because during update process no changes to the DB are performed. It looks like the ITSM packages have not been updated but newly installed again. Thats why you have again the English entrys in your DB. I'd recomment to install a new and clean system with the Beta3 framework and also the Beta3 ITSM packages. Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
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Christian Schoepplein -
David Salgado Vidal