Actually we know where the problem is. The search module is using the StateType Open as the filter and that is not referenced so the system is then showing everything. Does anyone know how to fix that? Regards 2012/11/28 Alvaro Cordero

Hello Guys, we recently did a migration of our OTRS system from 2.4 to 3.1.11

In 2.4 we used to see only new tickets in queue view, but since migration we are seeing all tickets on the system even closed tickets. Also for some agents the tickets are no being unlocked after closed. That didn't happen in previous version.

I have looked into configuration and I don't seem to find how to make it to work as desired.

Any help wil be apreciated.

Regards.

-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net