Thank you for your answer.
Actually we are looking to implement ITIL. Therefore, the CMDB will be
connected to tickets and services. This is the problem. The functionality of
ITSM to implement Configuration Management with Incidents and Changes have
little or no documentation.
Do you know where to find more information or support? (for free :-) )
2009/4/12 José Miguel Parrella Romero <joseparrella(a)gmail.com>
-----BEGIN PGP SIGNED MESSAGE-----
Carlos Eduardo Goncalves escribió:
I´m project manager to implementation the OTRS::ITSM. Our first step is
defining a CMDB and register it in OTRS::ITSM.
Can someone help us about this? Where we can get information? For
exemple: we are testing Configuration Itens and yours relationships, and
we are don´t find the logical between status and relationships.
The objective of the CMDB is register a datacenter infrastructure. We
have about 100 servers, and the softwares and services around them.
Since you don't seem to have a "proper" ITIL implementation, you're
probably better off thinking of the CMDB as a mere inventory which you
can link to other things like tickets and services.
OTRS::ITSM already has class definitions for the CMDB (types of IT
assets like computers, networks, et al.) and fields for each of those
types. You can edit those "fields" through the OTRS::ITSM Admin, Config.
Item, and then select a class. Most likely you'll work with the Computer
class. The syntax is straightforward (a Perl data structure)
Once you do that (seriously, do you need any more information than what
plain OTRS::ITSM already has?) you can import CIs (assets) in OTRS if
you don't have someone who can type them in the system (which is easier
if you have complex data in your CIs)
Let us know if you need any more information,
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.9 (GNU/Linux)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org
-----END PGP SIGNATURE-----
OTRS mailing list: itsm - Webpage: http://otrs.org/
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!