30 Nov
2010
30 Nov
'10
5:22 p.m.
Hello there,
On the current implementation we're supporting, when a workorder is assigned to a given Agent, his AgentITSMChangeMyWorkOrders counter is not being updated. It shows zero (0) even though a workorder is already assigned to him.
The Agent has RW permission under the following groups: itsm-change itsm-change-builder itsm-change-manager users
Am I missing some other configuration?
Thanks in advance,
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia
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James Burk
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Leonardo Certuche