Re: [otrs] not able to select Service or SLA for a ticket
Hello, I had the same problem, until I defined Services as active in [ Customer Users <-> Services ] in admin options. Otrs 2.2.2 + Itsm 1.0.1 Regards Fernando del Toro -----Mensaje original----- De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] En nombre de itsm-request@otrs.org Enviado el: viernes, 16 de noviembre de 2007 13:00 Para: itsm@otrs.org Asunto: itsm Digest, Vol 7, Issue 4 Send itsm mailing list submissions to itsm@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request@otrs.org You can reach the person managing the list at itsm-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Re: [otrs] not able to select Service or SLA for a ticket (Andrey Feldman) ---------------------------------------------------------------------- Message: 1 Date: Fri, 16 Nov 2007 13:19:56 +0300 From: Andrey Feldman <afeldman@alt-lan.ru> Subject: [itsm] Re: [otrs] not able to select Service or SLA for a ticket To: "OTRS:"@osser.otrs.com:ITSM User questions and discussions <itsm@otrs.org> Message-ID: <473D6ECC.9030005@alt-lan.ru> Content-Type: text/plain; charset=windows-1251; format=flowed Got the same problem, cant chose SLA and Service in ticket. The fields are empty. All configured correctly(SLA-s associated with services and so on..). OTRS+Itsm latest stable version. P.S. Otrs was update from 2.1.7, so, all config files was not changed. Thx! -- Best regards , Andrey Feldman ramms@aeiou.pt:
I successfully selected that, what is your problem?
Don't forget to associate services and SLA, in admin options!
Citando "BALAN, Daniel" <dbalan@bitdefender.com>:
Any help? Otrs 2.2.2 + Itsm 1.0.2
Daniel
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Hi, On Fr, Nov 16, 2007 at 01:11:00 +0100, Fernando Del Toro Garcia wrote:
I had the same problem, until I defined Services as active in [ Customer Users <-> Services ] in admin options.
Exactly thats the trick :). One or more services have to be linked to a customer user to be selectable during ticket creation. Kind regards, Christian -- ((otrs)) :: OTRS AG :: Europaring 4 :: D- 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Thanks guys, will try to link it. -- Best regards , Andrey Feldman Christian Schoepplein :
Hi,
On Fr, Nov 16, 2007 at 01:11:00 +0100, Fernando Del Toro Garcia wrote:
I had the same problem, until I defined Services as active in [ Customer Users <-> Services ] in admin options.
Exactly thats the trick :). One or more services have to be linked to a customer user to be selectable during ticket creation.
Kind regards,
Christian
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participants (3)
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Andrey Feldman -
Christian Schoepplein -
Fernando Del Toro Garcia