Dear Nils, I can't see that. I only see : Agent::AddNote Agent::Escalation Agent::EscalationNotifyBefore Agent::FollowUp Agent::LockTimeout Agent::Move Agent::NewTicket Agent::OwnerUpdate Agent::PendingReminder Agent::ResponsibleUpdate Maybe some missed configuration?. Best Regards José. Att, Jose Luis Jarpa P. Gerente de Suporte jose.jarpa@sixbell.com.br Fixo : 55-21-32376900 Móvel : 55-21-81980603 -----Mensagem original----- De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de itsm-request@otrs.org Enviada em: terça-feira, 22 de fevereiro de 2011 18:21 Para: itsm@otrs.org Assunto: itsm Digest, Vol 45, Issue 4 Send itsm mailing list submissions to itsm@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to itsm-request@otrs.org You can reach the person managing the list at itsm-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. ITSMChange Notifications (Jose Luis Jarpa) 2. Re: ITSMChange Notifications (Nils Leideck) ---------------------------------------------------------------------- Message: 1 Date: Tue, 22 Feb 2011 18:15:10 -0300 From: "Jose Luis Jarpa" <jose.jarpa@sixbell.com.br> Subject: [itsm] ITSMChange Notifications To: <itsm@otrs.org> Message-ID: <00bc01cbd2d5$97069890$c513c9b0$@jarpa@sixbell.com.br> Content-Type: text/plain; charset="iso-8859-1" Hello There, I?m configuring notifications for a change process without success. After many different unsuccessful tests, I find out the next message on OTRS Log (/tmp/otrs.log) : [Tue Feb 22 17:18:41 2011][Error][Kernel::System::Notification::NotificationGet][177] Can't find notification for Agent::Change::ActionExecute and en! [Tue Feb 22 17:18:41 2011][Error][Kernel::System::ITSMChange::Notification::_NotificationGet][946 ] Could not find notification for en::Agent::Change::ActionExecute My System is running on RedHat 4 (OTRS 3.0.5 ITSM 3.0 Beta 4) Anybody can help me with this?. Best Regards, Jos? Jarpa.