Tickets search conditions
27 Sep
2011
27 Sep
'11
7:57 a.m.
Hi,
To search tickets sent to specific e-mail in OTRS 3 I'm using following URL:
/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&To=mailbox@domain.tld
and for e-mail, which was specified in Cc field:
/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&Cc=mailbox@domain.tld
But when I'm using both of fields in the search conditions, only tickets that meet all conditions come into result.
So, the question is, how to search tickets, which meet any of conditions: "Tickets which contain 'mailbox@domain.tld' in To _OR_ Cc"?
Thanks!
-- WBR Sergey Kasatkin
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participants (2)
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Michiel Beijen
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Sergey Kasatkin