On Tue, Sep 27, 2011 at 09:57, Sergey Kasatkin <root(a)onsky.ru> wrote:
To search tickets sent to specific e-mail in OTRS 3
I'm using following URL:
and for e-mail, which was specified in Cc field:
But when I'm using both of fields in the search conditions, only tickets
that meet all conditions come into result.
So, the question is, how to search tickets, which meet any of conditions:
"Tickets which contain 'mailbox(a)domain.tld' in To _OR_ Cc"?
It does not do exactly what you want; but this searches To, CC, From
and the article body:
The API itself supports searching just "To OR Cc" but it would be
difficult to express this in the GUI.