Hi BCalderwood, On So, Sep 09, 2007 at 12:38:33 -0700, BCalderwood wrote:

How do I find out what our average resolution time is when using otrs?

You could develope a stats module to calculate the average resolution time. Unfortunately, this can't be done with a dynamic stats module via the web interface, since dynamic modules aren't capable to gather all needed information. We from the OTRS company would be happy to write this stats module for you. If you're interested, please contact as at sales@otrs.com. cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!