Hi, How do I get to configure/use the 99 calendars as mentioned in the ITSM Admin Manual. So far, I can see and am able to use the default 9 but don't have any idea of how to bring up the remaining 90. Any help is appreciated Regards, Sunjay
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Hi Sunjay,
There are actually two ways to achieve what you want:
You can manage additional calendars from Config.pm by adding the following lines:
$Self->{'TimeWorkingHours::Calendar10'} = { 'Fri' => [ '9', '10', ], 'Mon' => [ '9', '10', ], 'Sat' => [ '9', '10', ], 'Sun' => [ '9', '10', ], 'Thu' => [ '9', '10', ], 'Tue' => [ '9', '10', ], 'Wed' => [ '9', '10', ] }; $Self->{'TimeVacationDays::Calendar10'} = { '1' => { '1' => 'New Year's Day' }, '12' => { '25' => 'First Christmas Day', '26' => 'Second Christmas Day' }, '4' => { '30' => 'Queens Day' } }; $Self->{'TimeZone::Calendar10'} = '+6'; $Self->{'TimeZone::Calendar10Name'} = 'My Calendar Name';
Repeat for every additional calendar, but change all references from Calendar10 to Calendar11.
Another way, even nicer, would be to create a new XML file 'AdditionalCalendars.xml' in otrs/Kernel/Config/Files, see attached sample. You can now manage the calendars via the sysconfig, just as you would with the calendar 1 to 9... with the attached sample you only get one additional calendar, calendar10, but you get the idea I guess...
Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl
On Fri, Sep 18, 2009 at 10:40 AM, Kaul, Sunjay sunjay.kaul@capgemini.comwrote:
Hi,
How do I get to configure/use the 99 calendars as mentioned in the ITSM Admin Manual. So far, I can see and am able to use the default 9 but don’t have any idea of how to bring up the remaining 90.
Any help is appreciated
Regards,
Sunjay
This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.
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participants (2)
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Kaul, Sunjay
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Michiel Beijen